Maui makes it quick and easy to check in customers, ring up sales, and stay compliant at the register. In this article, we'll guide you through the basics so you can work your first shift with confidence.
💡Tip: This article covers the standard Maui workflow. Your store may have its own procedures, so check with your manager or supervisor for the steps they would like you to follow.
Log In for the First Time
Your manager or supervisor creates your user with your email address, and Flowhub emails you a temporary password.
Open the Maui app on your computer or iPad, or visit app.flowhub.com.
Enter your email address as your user name, along with the temporary password from your welcome email.
Follow the prompt to create your own password.
If the temporary password does not work, return to the Maui login screen and select Don't remember your password? Flowhub will email you a new temporary password.
Find Your Way Around Maui
These four controls cover almost everything you will use day to day.
Select your store name in the upper right corner to switch between stores, if your company has more than one.
Select your initials in the upper right corner to view your sales metics, clock in or out, change Maui's appearance, view your profile, reset your PIN, or log out.
Select Help in the purple bar at the top to search Help Hub articles or start a chat with our team.
Select the section name in the upper left corner to open the menu and move between areas of Flowhub. Your role determines which options are available to you.
In the Cashier section, the sidebar on the left is the queue. Everyone listed there is a customer waiting to be checked out.
Set Up and Protect Your PIN
Every person needs their own 4-digit PIN.
Keep your PIN private. It identifies which budtender completed a transaction, no matter who is logged in or assigned to the drawer.
To change it, select your initials in the upper right corner and reset your PIN. Read this article for more information on resetting your PIN.
Open and Close Your Drawer
A drawer represents the physical register or till used to check out customers. Most dispensaries have one drawer per terminal.
Open a drawer at the start of every day, and close it again at the end of the night.
Assign yourself to the drawer before you take your first sale.
A few things to know:
If drawers are not opened and closed every day, your store's reporting may not separate one day from the next.
Your role needs Can View and Can Edit under Drawers to open and close drawers.
If View Totals is enabled on your role, the expected drawer count will display when you close it.
If a coworker is missing from the list of employees you can add to a drawer, their profile is not finished. They will need to find their welcome email and complete the setup.
Check In a Customer
There are three ways to add a customer to the queue. Use whichever one fits how your store greets people at the door.
From the Cashier page
Existing customer: use the search bar in the upper left corner.
New customer: select New Profile in the bottom left corner.
From the Customers page
Existing customer: search at the top of the screen, select the customer's name, then select Check-in on the right side of the window.
New customer: select New Profile in the upper right corner.
With the Greet app
Greet requires a subscription. It scans the barcode on the back of a state ID to gather the customer's information and create a profile.
Learn more in these articles:
Make a Sale
Log in to Maui and confirm you are assigned to a drawer.
Check the customer into the queue.
Select the customer's name in the queue to open their cart.
Add items to the cart with a scanner or the plus sign.
Select Previous Purchases below the customer's name and notes to review their purchase history.
Select View Details on any item for full product information, or to print barcode and exit labels.
Add an inline cart discount if one applies. A teammate with the Apply Discounts permission will enter their PIN to approve it.
You can also process a refund or sell gift cards from the cart.
Watch the cannabis counter in the upper right corner of the screen. It tracks the customer's purchase limits, and Maui will not let you collect payment if the cart goes over them.
Select Collect Payment in the bottom right corner of the screen.
Enter the cash or debit card information, then enter your 4-digit PIN to finalize the sale.
Use the debit card field only if you have a card reader. Without one, the field records the payment for reporting and does not charge the card.
Your store can set up integrated debit card readers with Flowhub Pay. Contact your Flowhub rep for more information.
A confirmation screen will display with options to print the exit labels and the receipt. The sale is complete.
Two notes before your first shift:
Confirm this process with your manager or supervisor. Every store flows a little differently.
If your store uses a fulfillment model, review the order fulfillment workflow article.
Report Sales to Metrc
Add your Metrc API key
If you report sales to Metrc, or you work in a state where Metrc live push is required, your user needs its own API key.
Only you can add the API key to your profile. Managers and supervisors cannot add it for you.
Review and push sales
Open Cashier, then select Sales in the purple bar at the top to view all completed sales.
Check the tag on each sale.
A green Reported tag means the sale reached Metrc.
A yellow Upload Failed tag means it did not.
To find out why a sale failed, select the sale and hover over Reporting Status. A tooltip will display the reason.
To try again, select the sale, then select Repush.
Some states require live push and others make it optional. If your store has live push turned on, your team only needs to review sales to confirm everything reported. To turn live push on, email help@flowhub.com.
Without live push, push sales manually one of two ways:
Learn more: Review Metrc sales and push sales to Metrc.
Report Sales to BioTrack
Reporting to BioTrack follows the same path as Metrc.
Open Cashier, then select Sales in the purple bar at the top to view all completed sales.
Check the tag on each sale.
A green Reported tag means the sale reached BioTrack.
A yellow Upload Failed tag means it did not.
To find out why a sale failed, select the sale and hover over Reporting Status. A tooltip will display the reason.
To try again, select the sale, then select Repush.
Some states require live push and others make it optional. To turn live push on for your store, email help@flowhub.com. Without live push, you will need to push the sale manually.
Frequently Asked Questions
My temporary password did not work. What do I do?
Return to the Maui login screen and select Don't remember your password? Flowhub will email you a new temporary password.
Why can I not open or close a drawer?
Your role needs Can View and Can Edit under Drawers. Ask your manager or supervisor to update your role.
A coworker is missing from the list of employees I can add to a drawer. Why?
Their profile is not finished. They will need to find their welcome email and complete the setup.
Maui will not let me collect payment. What is wrong?
The cart is likely over the customer's purchase limits. Check the cannabis counter in the upper right corner and remove items until the cart is within the limit.
Can my manager add my Metrc API key for me?
No. Only you can add the API key to your own profile.
A sale has a yellow Upload Failed tag. How do I fix it?
Select the sale, hover over Reporting Status to read the reason, correct the issue, then select Repush.
You did it! 🙌 You now know how to log in, find your way around Maui, check in a customer, ring up a sale, and confirm it reported to your state system.