Flowhub Product Support

This article explains correcting failed sales in Flowhub Maui due to an Invalid Package Tag, Finished Package, and Invalid Medical ID.

Correct Regulator Sales

This article will walk you through the basics on how to make a walk-in sale to a customer.

Make a Walk-In Sale

This article explains how to fulfill an order ahead order in Flowhub Maui

Order Ahead

This article explains how to use Order Fulfillment in Maui.

Order Fulfillment Workflow

This article will guide you through how to manage and push yoursales to Metrc, BioTrack or VT CCB.

Push Sales to Regulator

This article will explain how to complete a refund and how to configure the Room for returned inventory.

Refunds

This article will guide you through reviewing whether your sales have been successfully pushed to Metrc, BioTrack, or VT CCB.

Review Regulator Sales

This article will explain how to void transactions in Flowhub Maui.

Voids

How to correct an error on a sale when it fails to push to a regulator, such as Metrc or the Vermont CCB API.

Resolve Sales Push Errors

This article will walk through how to edit a sale to change the employee, customer, or payment type/amount.

Edit a Sale

This article describes what cart locking is and how it benefits the budtenders.

Cart Locking

This article describes how to scan a customer's ID in Cashier to pull up their cart or create a new customer.

Cashier ID Scanning

This article describes how to apply inline discounts in Maui

Inline Discounts

Valerie

Marcus

Rachel Fandos

How to make sales, report sales, and handle special situations like Delivery

Cashier / Sales

This article describes the Order Ahead status page in Flowhub Maui for orders placed on a Kiosk, Ecommerce platforms, in a Lounge, or walk-in if using a fulfillment model.

Order Ahead Status Page

Elizabeth Lyons

This article explains how to use Maui's integration with Onfleet and Metrc to facilitate delivery sales.

Delivery with Onfleet Integration

This article discusses how to enable and use Delivery in Flowhub Maui.

Flowhub Delivery

This article describes how to use Flowhub Delivery with METRC in California.

Flowhub Delivery (CA-specific)

This article describes how to use Flowhub Delivery with third-party Transporters.

Flowhub Delivery with Transporters

This article describes how to manually create a delivery order.

Manually Create a Delivery Order

This article explains how to use Maui's integration with Onfleet and Metrc to facilitate delivery sales in California.

Delivery with Onfleet Integration (CA-Specific)

Ari Clouse

Delivery

This article explains how to add a Cart Rounding Fee to round up cart totals to nearest whole dollar values.

Settings: Cart Totals Rounded Up

This article explains the live check-in functionality for Maui.

Settings: Live Limit Check

This article explains how to enable the automatic sales Push feature available in Store Settings.

Settings: Live Sales Push

This article describes how to enable and manage automatic auditing of Metrc Deliveries.

Settings: Automatically Audit Metrc Deliveries

This article will describe how to enable the automatic reporting of any unreported sales nightly to Metrc/BioTrack and review those sales.

Settings: Automatically Report Any Unreported Sales Nightly

This article describes how to enable the automatic audit of Metrc Sales and Re-Push Failed Sales.

Settings: Automatically Audit Metrc Sales and Re-Push Failed Sales

Additional settings that can be used in Cashier

Cashier Settings

This article describes how to turn on the Lounge Workflow in Flowhub Maui.

Cannabis Lounge: Enable the Workflow

This article describes how to add customers to tables when using the Lounge workflow in Flowhub Maui.

Cannabis Lounge: Add Customers to Tables

This article describes how to process a lounge order in Flowhub Maui.

Cannabis Lounge: Take Orders for a Table

This article describes how to check out a table when using the cannabis lounge workflow in Flowhub Maui.

Cannabis Lounge: Check Out a Table

Specific workflows for cannabis lounges using Flowhub Maui

Cannabis Lounge

This article will describe how to sell gift cards in Flowhub Maui.

Sell a Gift Card

This article describes how to use a gift card as payment when checking out in Flowhub Maui.

Redeem a Gift Card

This article describes how to check a gift card balance in Flowhub Maui.

Check a Gift Card Balance

This article describes how to reload a gift card in Flowhub Maui.

Reload a Gift Card

This article describes some gift card reports in Flowhub Maui.

Run Gift Card Reports

This article describes how to turn off SKU generation for Gift Cards in Flowhub Maui.

Additional Settings: Disable Generate SKU on Gift Cards

Instructions on how to sell, redeem, & reload gift cards.

Gift Cards

This article describes where and how to insert registration numbers in Flowhub for Vermont Regulation.

Vermont Registration Numbers on Products in Flowhub

How to enable direct API sales push reporting to the VT Cannabis Control Board

Enable Vermont API Sales Integration Reporting in Vermont

In this article, we’ll guide you through preparing, reviewing, and submitting sales data to the Vermont CCB.

Push Sales to the Vermont CCB

Connect to the Vermont CCB, add Registration Numbers, and Push sales. 

Vermont Specific Workflows

Terms & Conditions

Privacy Policy

Security Policy

Status Page

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.