Flowhub's billing portal makes it quick and easy to view and pay your invoices in one secure place. In this article, we'll guide you through setting up your account so your team can pay every invoice on time.
š” Start with the passcode option. Your invitation was sent to a specific email address, which may differ from your Flowhub (Maui) email. Until the two are linked, the one-time passcode is the login method that will work. You can link your Maui account afterward.
Accept Your Billing Portal Invitation
Flowhub sends an invitation email to each billing contact on your account.
Open the invitation email from Flowhub.
Select the link in the email to open the billing portal.
Note which email address received the invitation. You will log in with that address.
This address may differ from the one you use for Flowhub (Maui).
š” Tip: If you cannot find the invitation, check your spam folder for a message from Flowhub billing. Email billing@flowhub.com and we will resend it.
Log In with a One-Time Passcode
A passcode confirms you control the invited email address. No password is required.
Navigate to https://billing.flowhub.com/signin.
Select the option to log in with a one-time email code.
Enter the email address that received your invitation.
Open that inbox and find the code from Flowhub.
Enter the code in the billing portal.
Your open invoices and account details display on your dashboard.
š” Tip: If your email address is not recognized, it may not be listed as a billing contact on your account. Email billing@flowhub.com and we will add you.
Link Your Flowhub (Maui) Account
Linking lets you log in with your Flowhub credentials from then on. This step is optional, and you can complete it at any time. Link your Maui account after you've completed the step above.
From the Login Page
Select the link in your invitation email.
Select the Continue with Maui.
The portal offers to link your Maui email to your billing account.
Confirm the emailed code to finish linking.
If you have already logged in with a passcode
Log in to the billing portal.
Navigate to your profile.
Select the option to link your Flowhub (Maui) account.
Confirm the emailed code to finish linking.
š” Tip: Both methods confirm you control the email address, so both send a code. If your invitation and Flowhub email are already the same address, there is nothing to link.
Add a Payment Method
Once you can reach your dashboard, add a payment method so your invoices can be paid.
Log in to the billing portal.
Add a payment method to your account.
Select Use as my default method for autopay to pay future invoices automatically on their due date.
š” Tip: For full instructions on paying an invoice and managing auto pay, read Billing Portal Instructions and FAQ.
Frequently Asked Questions
I selected the Flowhub (Maui) login and nothing happened. What should I do?
Log in with the one-time passcode instead. Your invitation was sent to a specific email address, and the Maui login works only after that address is linked to your billing account. Once you link the two, the Maui login works every time.
Which email address should I use to log in?
Use the address that received the invitation email. If a colleague forwarded the invitation to you, the original recipient's address is the one that works.
Do I need to create a password for the billing portal?
No. The portal uses either a one-time emailed passcode or your existing Flowhub credentials. There is no separate billing password to create or remember.
Someone in our accounting department handles invoices. How do they get access?
Email billing@flowhub.com with their name and email address, and we will add them as a billing contact. They do not need a Flowhub account.
I never received an invitation email.
Check your spam folder first. If it is not there, email billing@flowhub.com and we will resend the invitation to the address you prefer.
I selected the link in my invitation and still cannot reach my account.
Email billing@flowhub.com and ask us to resend your invitation. A fresh invitation resolves most access problems. Include the email address you want it sent to.
Is this email really from Flowhub?
Yes. We retired our previous billing system (Ordway) on July 31, 2026 and moved all customers to the new portal. To be certain, skip the email links: type billing.flowhub.com/signin into your browser, or contact billing@flowhub.com or your Customer Success Manager.
Can I link my Flowhub (Maui) account later?
Yes. Linking is optional and available at any time from your profile in the billing portal.
Success! š Your billing portal account is set up. You can now log in, view your invoices, and pay your bill on time every month.