Adding new employees to Flowhub ensures everyone on your team has secure access to perform daily tasks. In this article, we’ll guide you through creating a new user account.
From the pop-out menu in the top-left corner, select Employees.
From the Users tab, Click New User.
Enter the following required* information:
First Name
Last Name
Email (used to log in)
Select Employee Role (determines what the user has access to, see our Recommended Roles article for more info on Roles)
Store(s) the employee will have access to
Fill in any desired additional information, such as Phone Number, Address, or Badge Number.
If your dispensary uses Flowhub View, you can give employees access directly during setup by checking the Has View Access checkbox below the role selection.
If your dispensary does not yet have a View subscription, enabling Has View Access for one employee will automatically start a 30-day trial of View beginning on the current date.
Skip the Regulator Credentials section. If applicable, the employee will add those when logged in. For more info, see our article Add Metrc API Keys.
Upload any desired documents or images in the File Uploads section.
To create the user and trigger their account setup emails, click the purple Save button in the top right.
💡 Tip: Granting View access allows managers to monitor sales trends and store performance remotely.
Account Setup Emails
Once a user is created, they’ll receive two emails:
Account Setup Email: Includes a temporary first-time password.
PIN Email: Contains a temporary PIN for authorizing actions within Flowhub.
💡 Tip: After logging in, users can change their PIN by selecting Reset PIN when clicking their initials in the top right corner.
Frequently Asked Questions
Can I edit a user’s email address after creation?
• No. You’ll need to deactivate the existing profile and create a new one with the updated email.
How do I know if my View trial started?
• When you enable Has View Access for the first time, your 30-day trial begins automatically.
Will new users receive login credentials automatically?
• Yes. They’ll receive both an account setup email and a PIN email immediately after being created.
Success! 🎊
You’ve successfully created a new user in Flowhub! Your new employee now has secure system access and login credentials and can begin using Flowhub.