Flowhub allows clients to manage certain settings for their Stores. These Store Settings are accessible only to those who have the correct Permissions.

In the left side navigation menu, navigate to Account → Store Settings.

You’ll be brought to a dedicated page with all Store Setting options available to you.

Use the navigation bar on the left side of the Store Settings window to move between sections. More information about each section is below.

This section allows you to manage additional settings that may be necessary for in-store and online fulfillment workflows. More information about each setting is below.

This is an optional setting for Stores for managing Order Ahead orders or Stores that have the In-Store Fulfillment setting enabled. When this setting is enabled, the customer's Cart will be cleared when the budtender selects "Print Order Ticket" or "Send to Fulfillment." When the order has been fulfilled and the customer is ready to check out, the budtender must add the specific products to the cart again. This adds a "check" step to the Fulfillment workflow to ensure the correct items are included in the order at checkout.

Depending on local laws and regulations, recreational dispensaries may allow customers to make cannabis purchases anonymously. The Guest/Anonymous Checkout feature will enable a budtender to check in a Guest customer, complete the transaction, and anonymize the name post-sale.

If this setting is enabled, your team will have the ability to round the total cart subtotal up to the nearest whole dollar. When turning on this setting, you must establish a name for the fee that customers will see when the cart is rounded up.

Selecting this setting will enable the In-Store Order Fulfillment workflow, where in-store order tickets are sent to a back room for fulfillment instead of budtenders gathering the product for the customer themselves directly at the time of sale.

This optional setting can be enabled for any store. When enabled, budtenders will need to reconfirm Customer IDs when they select a customer from the queue at checkout. A "Verify ID" window displays the customer's date of birth as entered into their customer profile. This adds a "check" step to ensure the budtender is working with the correct customer.

Selecting "Return to Queue" will return the Customer to the Queue. Selecting "Confirm" will allow the budtender to build the cart or check out the customer.

When this setting is enabled, any order ahead orders (delivery, pickup, kiosk, etc) will produce a 'ding' sound, alerting your staff there is a new order to fulfill.

Selecting this box allows all employees to enter inline discounts without using their 4-digit PIN. Inline discounts are "one-off" discounts not created in deals and given on the spot.

This applies if you have multiple stores. If this is selected, Flowhub will only show purchase history from the store the employee is currently active on right now.

If this setting is enabled, Flowhub will not generate an SKU for your gift cards, and your staff will instead need to scan the gift card barcode when selling a gift card.

Selecting this setting will prevent any cannabis item from being discounted in the cart to 100% or $0.00. When this setting is enabled, you have the ability to enter a minimum price (for example, $0.01), and if a budtender attempts to discount a cannabis product for "free," the cart will force a $0.01 minimum for the product in the cart at checkout.

These settings allow you to add additional tender types at checkout to allow you to record other tenders that are collected as part of the transaction.

When enabled, they will appear on the screen at checkout.

Please note that enabling these settings does not enable any integration with Aeropay or credit card readers. These fields are only intended to allow you to record transactions for which payment is completed in an external system outside of cash or our debit card solution, Flowhub Pay.

When "Include Debit Tips In Drawer Expected Cash Count" is enabled, debit tips will be included when closing the drawer.

Hardware setup note: It is still necessary that a receipt printer be connected to the cash drawer in order to take advantage of this functionality.

Items sold by weight are any items that you physically weigh out on a scale before selling to a customer (ie. Bulk Flower). Most stores do not need exit labels for other categories anymore because everything already comes packaged, but items that are not pre-packed might need labels printed. Enabling this setting would disable any exit labels to print, unless it is sold by weight.

Selecting this checkbox will allow you to print a single label for a group of the same item. If this box is unselected, if a customer purchased 72 drinks, 72 labels will print. If this box is selected, if a customer purchased 72 drinks, 1 label will print.

You can select the Product Categories that you would like to have exit labels printed at the time of sale.

When your budtenders perform a Return or Refund, you will need to select which Room the inventory should be sent to. Flowhub's recommendation is to create a separate Room named "Returned Inventory" for this purpose. This will ensure that any returned inventory is not moved back to the Sales Floor, and can be wasted out appropriately or removed from inventory as needed.

When this setting is enabled, during a refund, the "return to inventory" box will automatically be selected. The team can always unselect this box during a refund if it is not desired to be added back into inventory.

Note: The "Return to Inventory" box will not appear if a returns room is not established in store settings.

When enabled a checkbox will appear when adding a customer that reads "Consents to Data Retention." If that box is not checked, you won't be able to retrieve that customer profile post-sale.

When enabled with "Require Consent for Customer Data Retention," the "Consents to Data Retention" is automatically checked when adding customers. That box must be manually unchecked if the customer does not consent to data retention.

If your store is Medical, you'll see an option to Block checkout for customers under a certain age with toggles for "18", "21", or "None," so you can select which is the best for your store.

This will support Medical stores that do not want to serve Medical customers under the Recreational age of 21 or have a combined Recreational/Medical entrance to their store, in which they are not permitted to allow anyone under the age of 21 to enter, regardless of customer type.

Set what data is required when adding a customer to enroll them in your Flowhub loyalty program.

Stacking is the logic behind how Deals are applied together in the cart. There are four different options for stacking.

Customers can use their loyalty points during the same transaction as they use a deal, allowing them to "stack" a promotion.

Automatically enroll all recreational customers in your Flowhub loyalty program.

Automatically enroll all medical customers in your Flowhub loyalty program.

With this setting enabled, team members who are left idle for fifteen minutes or more must enter their PIN to continue using Flowhub. This prevents anyone outside of your team from accessing your data.

For even greater security, users can also choose to log out of Flowhub entirely when stepping away.

Allows your team to establish store operating hours. This helps Flowhub know when is the best time to perform system maintenance, without disrupting your work day.

Pull the purchase limits of medical card holders directly from state regulators. This is may not be available in your market.

When enabled, a budtender won't be able to collect payment on a transaction if Flowhub fails to fetch purchase limits from a regulator.

If your store uses On Hold packages in your Metrc workflows, you can view and manage them in Flowhub inventory by enabling this setting. When "Enable On Hold Packages" is enabled, any Packages in Metrc that are marked as "On Hold" will display with a hand icon in Flowhub Inventory, indicating the package is On Hold, and budtending staff will be blocked from making sales on that package until the package is no longer On Hold. You'll also be able to mark a package in Flowhub as "On Hold", which will mark the package in Metrc as "On Hold" as well.

When this setting is enabled, inventory over the legal limit of sale will alert your staff. This is beneficial because it allows your team to catch an error (e.g., entering 10000mg THC instead of 100mg on an edible) before the item is added to a customer's cart and pushes the sale over the legal limit.

With this setting enabled, every sale will be sent to the regulator as it's completed.

When enabled, this will let clients choose to limit what certain customers can buy via category. This is a requirement for MS compliance

Enabling this setting will configure Flowhub to automatically fix the following errors for your delivery orders:

Configure Flowhub to automatically audit your sales in Metrc and resolve issues where Metrc didn't save the sale due to an issue on their end or sales were duplicated. We'll also mark sales as reported in Flowhub that were uploaded via CSV. This keeps Flowhub and Metrc in sync and prevents accidentally duplicating a sale in Metrc via API after it has been uploaded via CSV.

Enabling this setting will configure Flowhub to automatically push any unreported sales for the day, whether you have a sale that failed to report live, or you perform all your bulk sales pushes at the end of the day.

This will occur at 3 am Eastern Time each night.

Enabling this setting will configure Flowhub to automatically look up an item's Metrc Retail ID and associate it with the batch upon saving an inventory item. This adds an extra check when scanning an item into a cart, ensuring the Retail ID matches.

Automatically finish Metrc packages once they reach zero quantity, eliminating the need for manual completion. Every day at 4 AM Eastern Time, Flowhub will automatically finish Metrc packages that have reached zero (0) quantity in both Flowhub and Metrc, have no inventory discrepancies, and are not in any active carts or pending order-ahead orders.

This setting allows you to configure a number of days that Flowhub will keep zero quantity inventory in the system.

Select the Store, and enter the number of Days in which zero-quantity inventory should remain in Flowhub until it is automatically removed by the system. The number of days you enter would depend on your store's standard operating frequency for inventory auditing, and/or how frequently your store tends to sell out of inventory items. For this reason, we recommend setting this number of days to be equal to the number of days in which you expect to and/or are willing to provide refunds on sales or void sales:

If no changes are made to these settings, any inventory at a quantity of zero remains in your inventory indefinitely by default.

If your state requires that your taxes be calculated cumulatively, this allows you to enable that setting by store. You will still need to set up the taxes cumulatively in Pricing and Taxes after this is enabled. You can read more about how to manage Cumulative Taxes in this article here.

To better streamline your opening and closing operations, you may opt to have budtenders enter a single number for the total cash in the drawer, instead of the default option, which is to enter each cash denomination value when opening a drawer.

When this setting is disabled, users will enter individual cash denominations (# of Fives, # of Tens, etc.) when opening or closing a Drawer.

When this setting is enabled, users will enter a single cash total when opening or closing a Drawer.