What is PIN used for?
Your Flowhub Personal Identification Number (PIN) is a unique identifier used to process transactions for customers and patients through Flowhub. It lets you know which budtender completed a transaction, regardless of who is logged in or assigned to a Drawer.
In Maui, PIN is also used to:
Approve in-line cart discounts (when paired with the “Apply Discounts” permission on a Role)
Update an Employee’s Metrc API key
Submit a Drop or Payout on a Drawer
When an Employee is first created in Maui, an email is sent from noreply@flowhub.com with a Temporary PIN to the email address associated with the Employee. This Temporary PIN can be used in Maui, but we recommend resetting the PIN to something you can remember.
If you ever misplace or forget your PIN, follow the instructions below to reset it.
PIN Guidelines
Your PIN must be 4-to-6 digits.
Your PIN cannot be something easily guessable, for example, 1234
Your PIN cannot match the PIN of any other Employee at your store; PIN is unique to each user.
You will only be able to reset the PIN of the user who is currently logged into Flowhub Maui.
Changing/Resetting your PIN
Sign into Flowhub Maui at: app.flowhub.com, or you can log into the Maui App downloaded to your computer/tablet/terminal.
Select your initials from the orange circle in the upper right corner. You'll see a "Reset PIN" button as one of the options underneath "My Profile":
3. When you select "Reset PIN," you'll be asked to confirm:
4. A window will appear, prompting you to enter the following information to reset your PIN.
5. Enter your desired New PIN, and Confirm the new PIN.
6. Enter your Flowhub Maui user account password to confirm the change.
As of September 2024, users no longer need to check their email to receive a temporary PIN when resetting PIN in Flowhub Maui.
7. Select "Reset PIN" and your PIN is now reset.
