Coming soon! This feature will be made widely available Wednesday, June 10th, 2026.
Set Up Loyalty Deals for Ecommerce
To make a deal redeemable with loyalty points on Ecommerce, you need to configure two things on the deal itself in Flowhub Maui:
Navigate to Deals from the left menu and select the deal you want to promote
Under Purchase Deal with Loyalty Points, check the box and enter the point cost
Under Flowhub Ecommerce Settings, check Promote on Flowhub Ecommerce and add an optional description or terms
Save the deal as Active
Read the Deals & Loyalty articles to learn more about setting up for point redemption.
To feature the deal on your Ecommerce Deals Page with a promotional image:
Navigate to Ecommerce → Customize → Deals Page
Select Add Deal and choose the deal from the list
Upload a supporting image (4:3 aspect ratio required) and configure display dates and locations
Select Save to publish
For full instructions on configuring display settings, see Manage Deals in Flowhub Ecommerce.
What Your Customers Will See
Once a verified customer has items in their cart and loyalty points available, they will see a View Rewards button in the cart with their current point balance displayed.
Selecting it opens the Loyalty Rewards modal, where they can redeem points in the following ways:
Basic dollars off: A flat monetary discount off their order total, available unless you have Disable Apply Points to Cart enabled in your store settings
Cart discounts: Dollar-off or percent-off deals displayed as product cards that customers can apply to their order
Product discounts: Carousels of specific products the customer can add to their cart using loyalty points
Buy/Get deals: A step-by-step workflow showing exactly what the customer needs to purchase and what they will receive in return
Loyalty deals featured on your Deals Page will appear with an Exclusive Loyalty Deal badge. Logged-in customers can click the deal to view eligible items, add them to their cart, and apply their points directly from the deal listing page.
Logged-out customers will see a Sign In or Register prompt.
Troubleshooting
Customer Eligibility
For a customer to redeem loyalty points on Ecommerce, they must be logged in with a verified profile. Profile verification happens one of two ways:
Their phone number on file is a 1:1 match to their Flowhub customer profile ad they've verified their number, or
Their profile gets linked to a Flowhub loyalty profile after their first Ecommerce purchase
Customers who are not yet verified will not see the loyalty redemption option in their cart.
Loyalty Program
This feature works with Flowhub's built-in loyalty program only. It does not work with integrated 2-way Loyalty.