Flowhub Maui offers Two-way Loyalty Integration with third-party integration partners. You can directly connect Rewards in Alpine IQ, Springbig, or StickyCards to any Flowhub Deal and seamlessly activate them in the cart with a simple click.
In addition to the ability to accrue and deduct points in your third-party loyalty provider, we also now offer Synchronized Loyalty. Synchronized Loyalty allows customers to be marked as loyal in Flowhub Maui and in Springbig or Alpine IQ.
Contact your Flowhub representative to get this set up.
Connecting Maui Deals to External Loyalty Providers
When creating or editing a deal, check the "For Third Party Loyalty" box at the bottom of the Deals page.
After saving the Deal, select the Deal from your Deals page.
Select “Copy Third Party ID” and paste it into the following sections in your third- party portal.
Alpine IQ: Redemption Options -> "ID of matching discount in your POS system:" input
Springbig: Rewards Edit -> "POS discount ID" input
This connection allows us to automatically apply the discounts in Flowhub Maui.
TIP: When building your Deal, under "Limit by Order Type" in Deal Limitations - it's recommended to either:
leave all Order Types unselected (as fields will default to "All" Order Types when nothing is selected)
Or only select the Order Type of "Pickup" to ensure that your Deals can be redeemed in Carts properly.
Even if a Loyalty Deal can only be redeemed "In Store" - selecting "In Store" only on an integrated Loyalty Deal will cause errors when applying that deal to a cart.
Adding a Customer to your loyalty program
Check in or Edit a Customer Profile in Cashier or in the Customers tab.
Check the box “Enrolled in Loyalty”.
Select Save.
Identifying Loyal Customers
When our third-party loyalty integration is active in your account, you'll see either the Alpine IQ or Springbig logo followed by the points the customer has accrued in those systems upon checking in the customer.
Redeeming Points in Cashier
Check-in customer
Add items to their cart
Select the "Available Rewards" button:
Select the Reward you’d like to apply by selecting the “Add” button next to the corresponding reward.
Note: If the Flowhub Deal ID has not been associated to the Third Party Integrator's system, the "Add" button will be disabled and you will see this message in the redemption pop-up:
The Deal/reward must be configured in Flowhub to meet criteria of the customer and items in the cart.
You can remove any unwanted rewards by selecting “remove” next to the corresponding reward or in the cart.
Select “Collect Payment” to complete the transaction.
Their reward will be redeemed in the third-party system, and their points will be deducted accordingly.
Here’s a quick video demonstrating how it works: