This article discusses the built-in Loyalty feature in Flowhub Maui.
If your dispensary uses our two-way Loyalty integration with Springbig or Alpine IQ, please refer to our article on Two-way Loyalty here.
Creating A Loyalty Program in Flowhub
To have Loyalty enabled for your store, please review our article on Creating a Loyalty Program in Flowhub here.
Enrolling a Customer in Loyalty
Once Loyalty is enabled for your store, you will be able to add individual Customers to Loyalty from their customer profile. To enroll a customer from a customer profile click "Enroll in Loyalty" underneath their name.
Once enrolled, the Customer will now earn Loyalty points at the rate assigned to your store or according to their group or promotion.
Viewing a Customer's Loyalty Points
A Customer's current Loyalty Point Totals can be viewed in multiple ways.
In the Cashier view:
Points display in the upper left, under the customers name.
When redeeming points, the full balance will be displayed
Customer Profile: Under the Customers tab when viewing or editing.
Receipt: Printed at the bottom of the customer’s receipt.
Redeeming Loyalty Points at Checkout
As your Customers accrue Loyalty Points, they can be redeemed at checkout for a cash discount. In the example below, the Loyalty Program is set up for a percentage rate of 5% discount.
To redeem a Customer's Loyalty points, select "Available Rewards" above the Promo Code box in the cart:
2. Loyalty Points will be redeemed as a Cash discount unless any of your Deals have been configured to be redeemed with Loyalty Points, in which case those can be selected at this time. Users will be able to choose how many of the Customer's Loyalty Points they wish to redeem.
Editing A Customer's Loyalty Points
Note: You must have the Edit Loyalty Points permission to change point balances.
Locate the Customer whose points needs to be edited, either by searching for the Customer in the Customers tab or by Editing the Customer's Profile in the Cashier tab.
Select "Edit" on the Customer Profile.
If the permission to Edit Loyalty Points is enabled on the User's Role, the user will be able to edit the loyalty points on the profile. If the permission is not enabled, the user will only be able to see the number of loyalty points available.
Enter the new loyalty point amount.
Press save, the customer's loyalty points have now been updated.