Flowhub Maui allows users to Void completed sales at any time. If a sale has been reported to a governing body before it is voided, you must correct the reported sale in the respective reporting portal.

Void a Transaction From Sales

  1. Navigate to Sales in Cashier.

  2. Select the sale you wish to Void.

    • You can select a sale from the past by adjusting the date range at the top of the page.

  3. Select the Void button.

  4. Enter a reason for the Void.

    • If the drawer the transaction was made from is closed, you can the "Update Drawer Record" box to update the closed drawer totals.

  5. Select "Submit."

    • A red VOIDED flag will appear next to the sale in the customer’s Sales tab.

Void a Transaction from Checkout

  1. Check in a customer and take them in your cart.

  2. Select the "Previous Purchases" tab.

  3. Select a transaction.

  4. Select "Void" from the panel on the right.

  5. Select the Void button.

  6. Enter a reason for the Void.

    • If the drawer the transaction was made from is closed, you can the "Update Drawer Record" box to update the closed drawer totals.

  7. Select "Submit."

    • A red VOIDED flag will appear next to the sale in the customer’s Sales tab.

  8. Navigate back to the "Inventory" tab to continue checking out a customer or patient.

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