Flowhub Maui allows users to Void completed sales at any time. If a sale has been reported to a governing body before it is voided, you must correct the reported sale in the respective reporting portal.
Void a Transaction From Sales
Navigate to Sales in Cashier.
Select the sale you wish to Void.
You can select a sale from the past by adjusting the date range at the top of the page.
Select the Void button.
Enter a reason for the Void.
If the drawer the transaction was made from is closed, you can the "Update Drawer Record" box to update the closed drawer totals.
Select "Submit."
A red VOIDED flag will appear next to the sale in the customer’s Sales tab.
Void a Transaction from Checkout
Check in a customer and take them in your cart.
Select the "Previous Purchases" tab.
Select a transaction.
Select "Void" from the panel on the right.
Select the Void button.
Enter a reason for the Void.
If the drawer the transaction was made from is closed, you can the "Update Drawer Record" box to update the closed drawer totals.
Select "Submit."
A red VOIDED flag will appear next to the sale in the customer’s Sales tab.
Navigate back to the "Inventory" tab to continue checking out a customer or patient.