New Mexico is replacing BioTrack with a new state-mandated track-and-trace system called NMS2S (New Mexico Seed-to-Sale). This page is your home for everything Flowhub knows about the transition, what you need to do to prepare, and where things stand.
We will update this article as the New Mexico Cannabis Control Division (CCD) releases new information, so bookmark it and check back rather than waiting for an email.
📌 Last updated: August 11, 2026
Where things stand: Flowhub has received the NMS2S API documentation from the state and has engineers actively building and testing the integration. Nothing has changed inside Flowhub yet, and you can keep selling and reporting to BioTrack as normal today.
What you should be doing right now: working through the Prep Your BioTrack Data Before Migration checklist below. Your BioTrack records are what get migrated into NMS2S, so their accuracy on August 25 determines what your inventory looks like in the new system.
What's Changing
BioTrack has been New Mexico's state track-and-trace system. The state's contract with BioTrack has ended, and the CCD has selected a successor system, NMS2S, built by Real Time Solutions (RTS).
This is a state-driven change that affects every cannabis licensee in New Mexico, regardless of which point-of-sale system you use. It is not a Flowhub change, and it is not optional.
💡 Note: This only affects New Mexico. If you operate in Florida, your stores continue to use BioTrack, and nothing on this page applies to them.
Key Dates
These dates come directly from the CCD and are subject to change. We will update them here if the state revises the timeline.
Now through August 25, 2026 — Pre-migration preparation window. Reconcile your BioTrack records. Keep operating in Flowhub and reporting to BioTrack as you normally would.
End of day, August 25, 2026 — Migration from BioTrack to NMS2S is expected to begin.
First week of September 2026 — NMS2S launch is currently anticipated.
To be announced — The CCD has said some track-and-trace system downtime will be necessary during migration. The timing and duration have not been published yet. As soon as the state confirms the window, we will post it here along with instructions for operating during it.
💡 Tip: Do not wait until the week of August 25 to start reconciling. Discrepancies that involve a supplier, a transfer, or a physical recount take days to resolve, not hours.
Prep Your BioTrack Data Before Migration
This is the most important thing you can do right now.
Only the data that exists in BioTrack will be migrated to NMS2S. BioTrack is the source of truth for this migration. That means the accuracy and completeness of your BioTrack records on August 25 will form the basis of your inventory in the new system. Anything wrong, stale, or unresolved in BioTrack carries forward into NMS2S.
⚠️ Important compliance note: The CCD has specifically stated that licensees should not make adjustments solely for the purpose of preparing for migration. Every adjustment you make must accurately reflect your actual inventory or activity and must be otherwise permitted under applicable requirements. Work with your compliance officer and follow your dispensary's SOPs.
Step 1: Reconcile your physical inventory against BioTrack
Log in to BioTrack Traceability and run a Current Inventory report. The CCD specifically recommends pulling this report directly from BioTrack and using it as the basis for your review.
Conduct a physical count of your inventory.
Compare the physical count against the BioTrack report and address any discrepancies in accordance with applicable requirements.
Review all packages, harvests, and other tracked inventory to confirm the records accurately reflect the current status and location of your cannabis and cannabis products.
Step 2: Clear your discrepancies in the Flowhub BioTrack tab
The BioTrack tab in Maui is the fastest way to see where Flowhub and BioTrack disagree. Work the list down to zero before August 25.
Navigate to Inventory and select BioTrack.
Filter by Discrepancy Type and work through one type at a time:
Active Pkg Not in Flowhub — a package is active in BioTrack but missing from Flowhub. Import it so it is accounted for.
Not Found in BioTrack — inventory exists in Flowhub but not in BioTrack. Often test data from onboarding or a mistyped package tag. Investigate and clean it up.
Quantity — the package exists in both systems with different quantities. Physically count, correct your source-of-truth system, then bring the other into alignment.
Finished Package is Active in Flowhub — the package is finished in BioTrack but still has inventory in Flowhub. Resolve it before migration so you are not carrying a dead package tag forward.
Select Sync from BioTrack and confirm the discrepancy has cleared.
💡 Tip: If every package shows Not Found in BioTrack, your BioTrack API credentials are likely missing or expired. Fix that first, then re-sync.
Step 3: Make sure every sale has been reported to BioTrack
Unreported sales are one of the easiest ways to end up with a bad opening inventory in NMS2S. Sales sitting in Flowhub that never made it to BioTrack will not be reflected in what the state migrates.
Confirm Live Sales Push is enabled in Store Settings.
Confirm Automatically Report Any Unreported Sales Nightly is enabled, and review the unreported sales list for anything stuck.
In the BioTrack tab, enable the Include Unreported Sales filter to surface packages with sales that have not yet been reported.
Clear any remaining unreported sales before end of day on August 25.
Step 4: Close out open transfers and outdated records
Review transfers and other outstanding transactions to confirm completed activity has been accurately recorded.
Check for manifests that were received physically but never accepted or imported.
Close or complete outdated records that are no longer active but remain open in the system, where appropriate.
Avoid letting unresolved records or data discrepancies accumulate as the transition date approaches.
Step 5: Review your NM-PLUS account and license information
This step is easy to skip and will cost you access on day one if you do.
Your existing BioTrack user accounts will not be migrated to NMS2S. New user accounts have to be created in the new system.
At launch, the primary controlling person identified in your NM-PLUS account will be established as the initial system administrator for your license. That person will then be responsible for creating and managing everyone else's access.
Log in to NM-PLUS now and confirm your primary controlling person information is accurate and current. Make any updates as soon as possible, well before the transition.
While you are there, review your license and facility information and flag anything that appears inaccurate or outdated.
Step 6: Get your team ready
Make sure the appropriate employees are familiar with your current inventory records and are prepared to assist with reconciliation before and after the transition.
Identify who at your business owns track-and-trace reconciliation during the migration window.
Confirm your team knows where to find this page and how to reach Flowhub Support if something looks wrong.
Quick checklist
Use this as your working list. Everything here is expanded in the steps above.
Run a Current Inventory report directly from BioTrack Traceability
Complete a physical inventory count and reconcile against that report
Clear all discrepancies in the Flowhub BioTrack tab down to zero
Verify your BioTrack API credentials are active
Confirm Live Sales Push and nightly unreported sales reporting are enabled
Clear all unreported sales before end of day August 25
Review and close outstanding transfers and open manifests
Close or complete outdated records that are no longer active
Confirm the primary controlling person in your NM-PLUS account is accurate
Review your license and facility information for accuracy
Brief your team and assign an owner for migration-period reconciliation
What Changes in NMS2S After Launch
NMS2S is a different system, not a rebranded BioTrack. The CCD has said it is designed to align system workflows more closely with existing regulatory requirements, which means some functions that were available or less restricted in BioTrack will operate differently.
The CCD has specifically reminded licensees that the availability of a function within BioTrack did not, by itself, authorize activity that was otherwise inconsistent with applicable statutes or rules.
Here is what the state has confirmed so far...
User accounts
BioTrack user accounts will not carry over. New accounts must be created in NMS2S.
Your NM-PLUS primary controlling person becomes the initial system administrator for the license and manages access from there.
Courier tracking
Couriers will be provided with track-and-trace accounts, so cannabis deliveries involving couriers are tracked directly in the state system.
Deliveries made using licensed couriers or a licensee's internal couriers will be required to be tracked through the system.
Testing and sale-ready products
NMS2S more clearly distinguishes products ready for retail sale from products still in cultivation, manufacturing, or processing.
Sale-ready products will be identified as either Packaged Products or Deli Style Flower. Applicable testing requirements must be completed before a product can be converted to one of these types.
A finished product test meeting the requirements in 16.8.7.15 NMAC will be required before a package can be transferred to a retail location.
Testing applies to the product in the form in which it will be transferred for retail sale. If a tested product is processed further or changes form, including through the addition of new ingredients, it requires a new finished product test before it can be designated sale-ready and transferred to retail.
Producer inventory
Inventory associated with a production license will be limited to Deli Style Cannabis, Bulk Flower, Bulk Trim, Clones, Seedlings, and Seeds.
Existing producer inventory will migrate as currently recorded, but after the transition producers will no longer be able to receive inventory types other than those listed above.
API and third-party integrations
The CCD and RTS have said they are working to support third-party retail point-of-sale integrations upon launch of NMS2S.
Additional API functionality supporting inventory integrations is expected to be made available shortly after launch.
What Flowhub Is Doing
Our commitment is straightforward: keep you compliant and keep you selling.
We have the API documentation. The state provided NMS2S API documentation to Flowhub, and we have engineers assigned and actively building against it.
We are testing against the state's environment. This lets us validate real workflows rather than guess from documentation alone.
Our priority is preserving what you use today. Reporting your sales, validating medical cards and purchase limits, importing inventory from the state system, and supporting delivery are all in scope.
Nothing changes in Flowhub before the state migrates. Keep operating exactly as you do now. When the switch happens, the Regulator tab in Maui will point at the new state system instead of BioTrack, and we will publish setup instructions here before you need them.
💡 Note: Because NMS2S is a genuinely new system, some workflows will not map one-to-one from BioTrack. As we confirm specifics through testing, we will document exactly what changes in Flowhub on this page, well ahead of launch. We would rather tell you late and accurately than early and wrong.
Frequently Asked Questions
Will Flowhub still work for me after the transition?
Yes. We have the state's API documentation, we have engineers assigned, and we are building and testing the NMS2S integration now. New Mexico is a state we intend to keep supporting fully.
Do I need to do anything in Flowhub right now?
Yes, and it matters. Work the prep checklist above. Your BioTrack records are what the state migrates, so clearing your discrepancies now directly determines how clean your inventory looks in NMS2S.
Will I lose my Flowhub data?
No. Your products, inventory, sales history, customers, and reporting stay in Flowhub. This transition changes which state system Flowhub reports to, not your Flowhub account.
Do my BioTrack logins carry over to the new system?
No. Existing BioTrack user accounts will not be migrated. New accounts must be created in NMS2S, and your NM-PLUS primary controlling person will be set up as the initial system administrator for your license. Confirm that person is correct in NM-PLUS now.
What happens during the migration downtime? Can I still sell?
The CCD has confirmed there will be some track-and-trace downtime but has not yet published the window or its guidance for operating during it. As soon as the state provides that information, we will post it here along with specific instructions for Flowhub. Check this page as August 25 approaches.
Will everything in Flowhub work exactly the same afterward?
Most of it, but not all. NMS2S is a different system with different rules, and the state has said some functions that existed in BioTrack will behave differently. We are working through the specifics in testing and will document any changes on this page before launch.
I operate in both New Mexico and Florida. Are my Florida stores affected?
No. Florida continues to use BioTrack. This transition applies only to your New Mexico licenses.
Where is the state's official information?
See Official Resources below. The CCD distributes Industry Bulletins via GovNotice to the email addresses maintained in NM-PLUS, so make sure your contact information there is current.
Who do I contact with questions?
For questions about Flowhub, reach out to Flowhub Support. For questions about your license, your NMS2S account, state deadlines, or your compliance obligations, contact the New Mexico Cannabis Control Division directly.
Official Resources
Primary sources from the State of New Mexico:
Industry Bulletin 26-08: Upcoming Transition to New State-Mandated Track-and-Trace System (August 10, 2026) — the primary bulletin behind this article
CCD Data & News, including the full Industry Bulletin archive — where new bulletins are posted
New Mexico cannabis laws, rules, and regulations — including 16.8.7 NMAC, which contains the finished product testing requirements referenced above
The CCD has said it is building a dedicated Track-and-Trace Transition page on its website with transition updates, guidance, and training materials. We will link it here as soon as it is live.
Related Flowhub articles:
This transition is a significant undertaking, and you are not navigating it alone. 💚 Work the prep checklist, keep your BioTrack records clean through August 25, and check back here for updates as the state finalizes its plans.