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Cashier ID Scanning

This article describes how to scan a customer's ID in Cashier to pull up their cart or create a new customer.

M
Written by Madison Bunce
Updated over a month ago

Cashier ID Scanning is a built-in feature in the Flowhub Maui POS that enables you to scan a checked-in customer’s ID at the register to instantly open their cart — no searching or extra steps.

This feature also allows you to scan an ID at the register to create a new customer in Flowhub, similar to the Greet app.

This feature is designed for high-throughput dispensaries that need to move quickly and efficiently, especially during peak times like 4/20.

With a single scan of a customer’s government-issued driver’s license or state ID, you can instantly open a checked-in customer's cart from the queue in the Cashier view.

🔒 Notes:

  • This feature does not support passports. If a customer presents a passport, you will need to search for them manually.

  • This feature requires the Greet + Stash subscription. If you are unable to log in to Greet, please contact Flowhub's Product Support team to get this feature turned on.

How It Works

  1. In Maui POS, open the Cashier view.

    1. Important: Make sure the queue sidebar is open. If the queue is closed, scanning an ID will be interpreted as a product scan, not a customer lookup.

  2. With the queue open, scan the barcode on the customer’s driver’s license or state-issued ID.

  3. Flowhub will either:

    • Locate the matching customer in the queue and automatically open their cart in the Cashier window

    • If the customer is new to the store, the Edit Profile page will appear, allowing you to add the new Customer into Flowhub.

    • If the customer has been to the store previously and their ID was scanned previously / State ID info in the profile matches what’s on the ID, the customer will be checked into the store.

Supported Hardware

Cashier ID Scanning requires a 2D barcode scanner. Many dispensaries already use compatible models.

✅ Confirmed Supported Scanners:

  • Socket, D7xx series

  • Socket, S7xx series

  • Zebra, CS6080

  • Zebra, DS2278

If you're using a different model, test it or contact Support for compatibility help.

Confirmed Unsupported Scanners:

  • NETUM, NT-1228BL

Troubleshooting & FAQs

Why doesn’t anything happen when I scan an ID?

  • Check that the queue sidebar is open in Cashier view. If it’s closed, Flowhub will treat the scan as a product barcode scan.

  • Make sure the ID is a driver’s license or state-issued ID — passports will not work.

  • Ensure your scanner supports 2D barcodes.

  • Check that the ID barcode is clean and visible.

Can I still use Greet?

Yes! Greet can still be used to check customers in — this feature simply gives you faster cart access at the register.

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