Flowhub Ecommerce allows dispensaries to set clear ordering and store hours, ensuring customers know exactly when online orders can be placed and fulfilled. This guide outlines how to configure and manage those hours.
⚠️ Your ecommerce menu will appear in read-only mode until ordering hours are set. Customers won’t be able to place orders until hours are added.
Store Hours vs. Ordering Hours
Store Hours: When your dispensary is physically open.
Ordering Hours: When online orders can be placed. These hours can be different from store hours if you need to stop orders earlier for preparation.
Example: If your store closes at 9:00 PM but you stop taking online orders at 8:30 PM, customers will now see both times clearly on your menu.
Set Ordering and Store Hours
Log in to Flowhub.
From the left menu, select Ecomm.
At the top of the page, select Ordering.
In the Ordering section, locate the hours settings.
Enter Ordering Hours to define when online orders may be submitted.
Enter Store Hours to display the time window when the dispensary is open for business.
Add an optional Order Completion Message
Save the updates.
TIP: Keep ordering hours slightly shorter than store hours if additional time is needed for order fulfillment at closing.
Completion
Store ordering and business hours are now set within Flowhub Ecommerce. This ensures customers have accurate visibility into when online orders are accepted and when the store is open.
Tips for Managing Ordering Hours
Adjust hours for holidays, staffing changes, or special events.
Consider setting buffer times before closing to ensure the team can fulfill same-day orders before the end of the shift.
Check your order volume trends to optimize hours for peak shopping times.
FAQs
Q: Can Customers Place Orders After Hours?
A: Yes! Customers can still browse the ecommerce menu and place orders after hours. During checkout, they’ll be prompted to select a pickup time that aligns with the next available ordering window. This gives the dispensary team full control over when orders are received while offering flexibility to customers who shop off-hours.
Q: What happens if I don’t set ordering hours?
A: The ecommerce menu will be in read-only mode. Customers can browse products, but won’t be able to complete checkout until ordering hours are set.
Q: Can I pause online ordering temporarily without taking down the entire menu?
A: Yes. Simply clear ordering hours. The menu will be put into read-only mode until you're ready to re-enable online ordering.
Q: Do ordering hours have to match my store’s operating hours?
A: Not necessarily. Set different ordering hours if you want to limit when online orders are accepted—for example, only during times when your staff is available to fulfill them.
Q: Can I set holiday-specific hours in advance?
A: Currently, ordering hours must be managed manually. To update hours for holidays or special closures, return to the Ordering Hours section and adjust them.
Q: How often can I change my ordering hours?
A: As often as needed. Updates take effect immediately after clicking Save.