This article describes how your customers will use Kiosk to place in-store orders at your dispensary. Our setup guide for enabling Kiosk can be found in this article here.
Login Page
Select the Kiosk App on your iPad or other device or navigate to kiosk.flowhub.com.
Log in with the Kiosk Username and Password you set up for this device.
This is not the same login as the one you use for app.flowhub.com. Instructions on setting up logins for Kiosk can be found here.
You'll be taken to the "Order Here" page. The Kiosk is now ready for customers to use to place an order.
Order Here Page
The Customer will select "Tap to Shop" anywhere on the Order Here page to view the product listing page to view items available for purchase.
Adding Items to Cart
Customers can search for items, filter by Category, Strain Species, Terpenes, or Prices on Kiosk.
The Customer can select any Product listing on the page to view more details about the Product. Any Images and Descriptions on your Products in Flowhub Maui will be visible here.
For items that are sold by weight, the customer is prompted to select which weight unit they're purchasing:
Should an item not have a picture, Flowhub has a default weed leaf picture that will be displayed.
Checking Out a Cart and Fulfilling a Kiosk Order
Once the cart is ready, select the cart icon in the upper right corner to view the items in the cart and finish the transaction.
The Customer will be brought to a page where they will be prompted to enter their Name and Phone Number.
3. Once the Customer enters their information and selects "Finish Order", the order is submitted to Flowhub and the Customer can wait in store while their order is fulfilled.
Fulfilling Kiosk Orders in Flowhub Maui
Once an order is placed at a Kiosk, it will appear in the Store's Order Ahead tab in Cashier with the "Kiosk" tag:
Kiosk Orders can be managed in the Order Ahead tab of Cashier like any other Order Ahead order in Flowhub.
Select the Order to view the products in the order.
When the Order has been fulfilled, select "Mark Order As Ready."
The budtender will then select "Match Profile and Check Out" to associate the correct Customer with the order and collect payment.
If the Customer's profile was created via Kiosk, that will appear on the Match profile screen and that profile can be used by selecting "Use This Profile."
If you'd prefer to associate the order with a different customer profile that already exists in your database, select "Merge with Another Customer."
If "Merge with Another Customer" is Selected, the user can then select which Profile to associate with the order:
Once a Profile is Associated with the Kiosk Order, the user will be brought to the Collect Payment screen to complete the order.