Flowhub Pay allows dispensaries to link Flowhub to a card payment processor terminal to complete transactions using a banking card. This allows your budtenders to ring up a sale directly in Flowhub without the customer needing cash.
Getting access to Flowhub Pay
If you are interested in signing up for Flowhub Pay, please contact your Flowhub account executive for more information on getting started. You can also email help@flowhub.com if you have any questions.
Set up Payment Terminal
Swipe down from the top of the screen and connect to Wi-Fi. If the Wi-Fi symbol is gray and has a slash through it, click on it and connect to your Wi-Fi to fix the issue. Otherwise, long press the Wi-Fi symbol to open the Wi-Fi menu
If you are not connected to your Wi-Fi, connect to it to resolve your issue.
If “No Internet” is displayed below your connected network, the issue is with your internet connection.
Check to make sure the debit terminal software is fully updated. The terminal must be charged over 50% to retrieve and install updates.
Verify that the EllaCash App is installed.
To take a payment, you will need to open the EllaCash app. To open it from the dashboard, swipe left until you see the EllaCash app icon and tap it.
Link Payment Terminal Hardware
Once Flowhub Pay has been enabled for your dispensary, you will need to link your hardware. Currently, we can support one drawer/POS station per terminal. You will only need to link the hardware once per station for the functionality to be available for all users who sign in to the application on that station.
Log in to the Maui app for the station you'd need to link.
Confirm that your POS terminal and payment terminal are on the same WiFi network, and the EllaCash app is open and running on the payment terminal.
Select the credit card icon in the upper right corner at the top of the Cashier page between your Store Name and your initials. This will open the settings page where you can link your hardware.
If you do not see this icon in the Maui app, reach out to your Flowhub representative or the Payments team at payments@flowhub.com to request that your POB integration be set up.
A Payment Terminal page will open, allowing you to select the terminal you're connecting via a dropdown. The Terminal SN will be found on the bottom of the device.
When a terminal is selected, the app will search to confirm whether the terminal is currently online and can be connected. Wait for the connection wheel to stop spinning. Once successfully linked, the terminal will show as “online.”
If the terminal you're selecting is not online, you'll see it marked "Offline" like in the screenshot below:
To troubleshoot an "offline" terminal:
Confirm that your POS terminal and payment terminal are on the same WiFi network:
On the payment terminal, swipe down from the top of the screen and connect to Wi-Fi. If the Wi-Fi symbol is gray and has a slash through it, click on it and connect to your Wi-Fi to fix the issue. Otherwise, long-press the Wi-Fi symbol to open the Wi-Fi menu.
If you are not connected to your Wi-Fi, connect to it to resolve your issue.
If “No Internet” is displayed below your connected network, the issue is with your internet.
Check to make sure the debit terminal software is fully updated. The terminal needs to be charged over 50% to retrieve and install any updates.
Make sure the EllaCash app is open and running on the debit terminal.
Contact the Payments team at payments@flowhub.com if you continue to experience issues linking your terminals to the Maui App.
Once the terminal is successfully online and linked, your team is ready to process Debit payments using Flowhub Pay at checkout.
Processing payments
Watch this video to learn how to process a Flowhub Pay sale in Flowhub or follow the steps below:
Integrated Payments
You (and your budtenders) will ring a customer up as you would normally in Cashier.
Once the budtender has added all the items to the cart, and the customer is ready to pay, you'll then see the point of banking integration in action:
1. Once the order is complete, click the "Collect Payment" option in Cashier.
2. On this payment screen, you'll notice the debit field does not have an area for the budtender to enter the last 4 of the card.
If the debit field has an area to enter the last 4, this means that the integration is not enabled, and you will want to contact Flowhub support to see what needs to be done to enable the integration.
3. Select the "Point Of Banking" button.
This will include the total amount of the transaction.
4. The budtender will enter their PIN and choose "Checkout".
5. Once they do this, they will ask the customer to swipe their card on the debit card reader.
The customer will see their total purchase rounded to the neared whole dollar amount along with any required transaction fees.
This is due to point of banking functioning similar to an ATM and will work with the nearest whole number.
6. If successful, your budtender will see the sale go through and can give the customer their change and receipt, as well as apply any applicable labels and the customer is good to go!
Please note that you must Print or Text the Receipt on the Terminal in order for the sales process to be completed.
Unintegrated Payments (Manual transactions)
You can use Flowhub Pay without a POS subscription
From the main screen, tap the “SALE” button
Enter the amount of the sale and tap “OK”
Give the machine to the customer
Machine prompts for them to insert their card
The customer then can choose to accept the additional charges and continue with the payment
Customer is prompted to add a tip or give no tip and receive the change as cashback
This feature is configured by machine and may not apply to you.
Customer enters PIN
After the transaction has been processed successfully, they will be prompted to remove their card and a green screen will display and prompt the user for either a printed or texted receipt. Afterwards, the app will redirect to the main screen
If there is an error processing the request, a red screen will display with information about the error
Troubleshooting issues
There are a few common errors you and your budtenders may encounter when using point of banking. These can include "The customer canceled the transaction", "Invalid PIN", or "duplicate transaction blocked".
This and other error messages can appear for a few different reasons:
The customer clicked cancel on the card machine hardware.
A system error where we did not get a valid response back for the following reasons:
Could be due to bad internet
Could be due to a lack of funds on the card
Could be due to the transaction being flagged as a security concern by the card provider
The customer entered their PIN incorrectly.
If two transactions for the same amount occur consecutively, Cashier will flag and block the second transaction to prevent the customer's card from being run twice. You can process the transaction anyway by selecting "try again".
To correct this error:
1. Make sure the customer does not cancel the transaction and try again. If they continue to encounter an issue, it may be due to that card. If all cards continue to error, it may be an issue with the terminal.
2. Check the settings page where the terminal was linked. Check to see that the highlighted "Online" is still showing for your terminal:
If the green online check is not active, there may be an issue with the actual hardware itself and you will want to contact your integrator's support.
If the green online check is active, and you are unsure of the source of the error, contact our Product Support team at help@flowhub.com for support.
3. Make sure the terminal is connected to a network but running a network test
Go to the device dashboard
Select the circle in the middle of the toolbar. If the toolbar is not visible, swipe up from the bottom of the screen
Tap on the “Network Test” app icon
Tap the “PUSH TO PERFORM TESTS” button
If the test fails, restart the terminal and reconnect it to a network.
4. If you are still experiencing issues, contact us at 918-298-2900
Flowhub Pay Portal
After completing registration with Bizpay, you receive your username and password via email for your Flowhub Pay Portal. Log in to https://payments.flowhub.com/ to review and track your Flowhub pay transactions.