Hardware Setup:

  1. Plug your receipt printer into a power source.

  2. Connect the printer to the computer using a USB cable.

  3. Ensure the receipt paper is loaded properly: Up from the bottom, not down from the top.

  4. Ensure the receipt paper is the correct type: It must be thermal paper.

  5. Press the "Feed" button to ensure the paper is ready to go.

Driver Setup

  1. Open system preferences and select "printers & scanners

  2. Click the "+" button in the bottom left of the window and choose the default tab at the top.

  3. Select your receipt printer from the list.

    • USB printers will automatically show in this list

    • For LAN printers select the "IP" tab and enter the IP address for your printer

    • Printer and scanner settings in system preferences.
  4. From the "use" dropdown choose "select software".

    • Select software dropdown menu in systeem preferences.
  5. Select the appropriate driver

    • Most drivers come pre-installed on MAC, some printers may require you to download a CUPS driver from the manufacturer's website.

  6. Select "Add"

  • Add button is outlined in red

Printer Settings

  1. The settings for individual printers can be found in CUPS. You can access CUPS by navigating to http://localhost:631/printers/

    • CUPS printer landing page.
    • If you encounter an error that reads "Web interface is disabled", copy "cupsctl WebInterface=yes"

    • select the magnifying glass in the top right of your screen and search for "terminal"

    • Paste "cupsctl WebInterface=yes" and hit enter.

    • Now you are able to access http://localhost:631/printers/

  2. select the receipt printer

  3. Click the administrator dropdown and select "Set Default Options"

    • Set default options shown in administration dropdown menu.
  4. Set the correct label size from the "Media size" dropdown menu

  5. Select the back button on your browser, then select "print test page" from the maintenance dropdown menu.

    • Print test page shown in the maintenance dropdown menu.

Flowhub App Setup:

  1. Open the Flowhub app and log in using your username and password.

  2. With Flowhub open, press the "Alt" key on your keyboard to expose the top menu.

  3. Click "Printers," then "Print Engine." For Receipts, select "Adobe."

  4. Click "Printers," then move your mouse to Receipts and select your receipt printer.

  5. Test your work by ringing through a transaction, or navigate to the "Adjustments" section, select a previous transaction, and click "Print Receipt" in the "Details" section.

Cashier App Setup:

  1. Open the Cashier app and log in using your username and password.

  2. With Cashier open, press the "Alt" key on your keyboard to expose the top menu.

  3. Click "Printers," then "Labels" and select your label printer.

  4. You can then choose "Print Test Label" to make sure the printer is linked correctly.

Barcodes Hardware Support

Flowhub partners with Barcodes for hardware purchases and support. Their services include technical support for printers, scanners, and more with the purchase of an annual support contract. If you have an annual support contract with Barcodes or if you would like to set one up, Barcodes support is available every day from 8 a.m. to 5 p.m. by phone at (877)684-6532 or by email at flowhubsupport@barcodesinc.com.

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