This article is a guide through the setup and formatting of your label printer. This article uses a Zebra printer as an example. If your label printer does not have an option to set your label size with these steps, we recommend you check the printer manual or the manufacturer's website for more information.

Hardware Setup:

  1. Plug your label printer into a power source.

  2. Ensure the label media is loaded properly: Down from the top and under the tabs.

  3. Ensure the label media is the correct type (2.25” x 1.25”, 2.25' x 4, etc).

  4. Press and hold the "Feed" button until the light flashes once, then release. One configuration label should print, and the light should remain solid. If not, there is a problem with the label media.

    • For LAN-connected printers note the IP address.

  5. Connect the printer to the computer using a USB cable.

Driver Setup

  1. Open system preferences and select "printers & scanners.

  2. Click the "+" button in the bottom left of the window and choose the default tab at the top.

    • Printer settings in system preferences.
  3. Select your zebra printer from the list.

    • USB printers will automatically show in this list.

    • For LAN printers select the "IP" tab and enter the IP address for your printer.

  4. From the "use" dropdown select "select software".

    • Select software dropdown menu in system preferences when adding a printer
  5. Type "zebra" into the search field and select "Zebra ZPL Label Printer".

    • Zebra is typed into the printer software search bar
  6. Select "Add".

    • The add button is outlined in red

Printer Settings

  1. The settings for individual printers can be found in CUPS. You can access CUPS by navigating to http://localhost:631/printers/.

    • CUPS printer landing page.
    • If you encounter an error that reads "Web interface is disabled", copy "cupsctl WebInterface=yes".

    • select the magnifying glass in the top right of your screen and search for "terminal".

    • Paste "cupsctl WebInterface=yes" and hit enter.

    • Now you are able to access http://localhost:631/printers/.

  2. select the zebra printer.

  3. Click the administrator dropdown and select "Set Default Options".

    • Set default options in the administration dropdown menu.
  4. Set the correct label size from the "Media size" dropdown menu.

  5. Select the back button on your browser, then select "print test page" from the maintenance dropdown menu.

    • Print test page shown from the maintenance dropdown menu
    • If you are unable to print a test page from this preference page, consult the troubleshooting section of the printer manual or manufacturer website.

Flowhub App Setup:

  1. Open the Flowhub app and log in using your username and password.

  2. With Flowhub open, move your mouse to the top left corner of the window to expose the top menu.

  3. Click "Printers," then "Print Engine." For Receipts, select "Adobe."

  4. Click "Printers," then move your mouse to Receipts and select your receipt printer.

  5. Test your work by ringing through a transaction, or navigate to the "Adjustments" section, select a previous transaction, and click "Print Receipt" in the details section.

Cashier App Setup:

  1. Open the Cashier app and log in using your username and password.

  2. With Cashier open, move your mouse to the top left corner of the window to expose the top menu.

  3. Click "Printers," then "Labels" and select your label printer.

  4. You can then choose "Print Test Label" to make sure the printer is linked correctly.

Barcodes Hardware Support

Flowhub partners with Barcodes for hardware purchases and support. Their services include technical support for printers, scanners, and more with the purchase of an annual support contract. If you have an annual support contract with Barcodes or if you would like to set one up, Barcodes support is available every day from 8 a.m. to 5 p.m. by phone at (877)684-6532 or by email at flowhubsupport@barcodesinc.com.

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