This article is a guide through the setup and formatting of your label printer. This article uses a Zebra printer as an example. If your label printer does not have an option to set your label size with these steps, we recommend you check the printer manual or the manufacturer's website for more information.
Hardware Setup:
Plug your label printer into a power source.
Ensure the label media is loaded properly: Down from the top and under the tabs.
Ensure the label media is the correct type (2.25β x 1.25β, 2.25' x 4, etc).
Press and hold the "Feed" button until the light flashes once, then release. One configuration label should print, and the light should remain solid. If not, there is a problem with the label media.
For LAN-connected printers note the IP address.
Connect the printer to the computer using a USB cable.
Driver Setup
Open system preferences and select "printers & scanners.
Click the "+" button in the bottom left of the window and choose the default tab at the top.
Select your zebra printer from the list.
USB printers will automatically show in this list.
For LAN printers select the "IP" tab and enter the IP address for your printer.
From the "use" dropdown select "select software".
Type "zebra" into the search field and select "Zebra ZPL Label Printer".
Select "Add".
Printer Settings
The settings for individual printers can be found in CUPS. You can access CUPS by navigating to http://localhost:631/printers/.
If you encounter an error that reads "Web interface is disabled", copy "cupsctl WebInterface=yes".
select the magnifying glass in the top right of your screen and search for "terminal".
Paste "cupsctl WebInterface=yes" and hit enter.
Now you are able to access http://localhost:631/printers/.
select the zebra printer.
Click the administrator dropdown and select "Set Default Options".
Set the correct label size from the "Media size" dropdown menu.
Select the back button on your browser, then select "print test page" from the maintenance dropdown menu.
If you are unable to print a test page from this preference page, consult the troubleshooting section of the printer manual or manufacturer website.
Cashier App Setup:
Open the Cashier app and log in using your username and password.
With Cashier open, move your mouse to the top left corner of the window to expose the top menu.
Click "Printers," then "Labels" and select your label printer.
You can then choose "Print Test Label" to make sure the printer is linked correctly.
Maui App Setup:
Please see our article on configuring printers to the Maui app here.
Venture Sourcing Group Hardware Support:
Flowhub partners with Venture Sourcing Group to provide our customers with a hardware provider that can assist with setup and troubleshooting when you purchase from them. Venture specializes in hardware reselling for the cannabis industry and has five years of experience in the sector.
We recommend ordering your hardware through Venture Sourcing Group and not a drop shipment company. Venture Sourcing Group can guarantee their products and labor when using recommended hardware.
Visit this page for hardware pricing or for more information about hardware and support packages.
Important: In order to access Flowhub special pricing at the website above, customers will need to add items to the cart and apply the discount code: FLOWHUBHW (case sensitive)
You may also contact our reps at Venture Sourcing directly:
Sarina (sarina@venturesg.ca) and Andrew (andrew@venturesg.ca)