Correcting sales after they've failed to push to a regulator is simple with Flowhub Maui. Easily fix failed sales that have been rejected by the regulator due to:
Invalid Package Tag: Fix by entering the valid Package ID. This action automatically updates the Package ID for future sales so you don't have the same error for other items in the batch.
Finished Package: Fix by selecting the check box to "unfinish" the package in the regulator.
Invalid Medical ID: Fix by entering the correct, valid Medical ID. This action automatically saves the correct Medical ID to the customer's profile.
Invalid Registration Number (Vermont Stores Only): Fix by entering the correct Registration or P- Number for the product.
To fix the errors listed above, navigate to the Cashier section in the main menu of Maui and select the Sales tab.
If a sale fails to push to the regulator, whether it was automatically reported or manually reported using the "Push" button, the failed sale is indicated with an "Upload Failed" badge in the status column:
There are two ways to view and resolve these errors, individually, or in bulk across all sales. Both options are outlined below:
Resolving An Error on an Individual Sale
Select a sale with an "upload Failed" status, and review the error message on why the sale failed to push.
Select "Resolve Metrc Sales Errors" to correct the error:
3. A popup window will appear, allowing you to correct the error.
For example, In the screenshot below, the Medical ID number for the customer is invalid or not recognized by Metrc:
4. Correct the issue -- in this case by entering the valid Medical ID in the "Enter Valid Med ID" field.
5. Select the "Repush to Metrc" button to report the sale with the corrected detail.
Correcting an error will also update the "broken" field in your Inventory or on your Customers. For example, entering the Valid Med ID in the above example will also update/correct the Med ID on the Customer's Profile, so that future sales made with the Customer push as expected.
Resolving Sales Errors in Bulk
If you have multiple sales that failed to push due to errors, you can view and correct them all at once, instead of selecting each sale individually.
Select the yellow "Actions" button in the top right of the Sales tab:
Select "Fix Sales Errors" from the dropdown. A modal will appear with all sales errors for the date range selected.
Resolve the errors by entering the correct information for each sale, then select "Repush to Metrc" to report those sales.
In the example below, a finished package needs to be unfinished by selecting the "Unfinish Package Tag in Metrc" checkbox and an invalid Package ID needs to be replaced with the valid tag:
When a corrected sale has been successfully pushed to the regulator, the status will indicate that the sale is Reported:
