Flowhub Maui makes it quick and easy to print exit labels and receipts at the register from an iPad. In this article, we'll guide you through connecting your printer to the iPad and configuring it in Maui so your team can print without interrupting a sale.
Before You Begin
Most iPad printing problems come from hardware or an app version that does not support printing. Confirm each item below before you start.
Install and log into the Maui iPad app.
Printer configuration is not available in the browser version of Maui (app.flowhub.com). The Printer icon is not displayed there.
Confirm your printer is on the Recommended Hardware list.
Flowhub cannot guarantee or support hardware that is not on that list.
For label printing on an iPad, use a Wi-Fi or network version of the Zebra ZD411.
A Windows device is required to complete the initial network setup on a Wi-Fi ZD411.
⚠️ Important: Some ZD411 printers sold on Amazon and eBay are manufactured for the UK market and will not work with Flowhub on iPads. The part number for the UK model is "zd4a022-d0em00ez."
Confirm the printer is powered on and loaded with the correct paper or labels.
✏️ Note: An iPad cannot connect to a printer that is shared from another computer. Shared network printers are supported on macOS and Windows only. Contact your IT provider for assistance with shared network printers.
✏️ Note: An iPad can hold a connection to one Bluetooth printer at a time. A network-connected printer can serve several devices at once, which is why we recommend network printers for stores running more than one iPad.
Connect a Network or Wi-Fi Printer
This is the recommended connection for iPads and the required connection for label printing.
Connect your printer to a power source and confirm the paper or labels are loaded correctly.
Connect the printer to your store network.
For a LAN printer, connect the printer to your router with an ethernet cable.
For a Wi-Fi printer, follow the manufacturer's instructions to join the printer to your network. The Zebra ZD411 requires a Windows device for this step.
On the iPad, navigate to Settings, then Wi-Fi.
Confirm the iPad is connected to the same network as the printer.
A guest network or a second access point will prevent the printer from displaying in Maui, even when both devices show a connection.
Continue to Configure the Printer in Maui below.
Connect a Bluetooth Receipt Printer
Use this section for a Bluetooth receipt printer. For label printing on an iPad, use the Wi-Fi or network connection described above.
Connect your printer to a power source and confirm the paper is loaded correctly.
Put the printer in pairing mode.
Consult the printer manual or the manufacturer's website for the pairing steps for your model.
On the iPad, navigate to Settings, then Bluetooth.
Select your printer under Other Devices.
The printer moves to My Devices and displays Connected once pairing is complete.
If the printer is not displayed, confirm it is still in pairing mode and that it is not already paired to another iPad. An iPad cannot pair a printer that is connected elsewhere.
Continue to Configure the Printer in Maui below.
💡 Tip: To adjust printer settings such as darkness or label calibration, download the printer manufacturer's app from the App Store. This requires a valid Apple ID.
Configure the Printer in Maui
Pairing the printer to the iPad does not finish the setup. Maui needs to know which printer to use for receipts and which to use for labels.
Log in to the Maui iPad app.
Do not log into the browser version of Maui (app.flowhub.com).
Select the Printer icon in the upper-right corner, next to the initials of the logged-in user.
A window will display. Select your Receipt Printer and Label Printer from the dropdown lists.
Select Print Test Receipt and Print Test Label to confirm Maui prints each as expected.
The test receipt and test label are default Flowhub versions and do not reflect your dispensary's name or settings.
💡 Tip: If a dropdown displays <NONE>, the printer is not connected to the iPad yet. Return to the connection steps above before continuing.
For fulfillment ticket printers, and for the full set of configuration options, see Configure and Test Printers.
Troubleshoot Printing on an iPad
The Printer icon is not displayed in Maui.
You are most likely in the browser version of Maui. Close the browser, open the installed Maui iPad app, and log in again.
The printer is not in the dropdown list.
Confirm the printer is powered on, and that it is paired under Settings > Bluetooth or on the same network as the iPad. Then close and reopen the Maui app.
The printer worked yesterday and stopped today.
A Bluetooth printer will drop its connection if another iPad pairs with it. Confirm the printer is still connected under Settings > Bluetooth on this iPad.
The printer works on one iPad but not the others.
Printer configuration in Maui is per device. Each iPad that needs to print must be configured individually using the steps above.
Barcode labels print too dark or the scanner cannot read them.
This is typically caused by the printer's dithering setting. See Configure and Test Printers for the steps to disable dithering.
Nothing prints from any application on the iPad.
The issue is with the hardware or the connection rather than Flowhub. Contact your hardware provider or the printer manufacturer.
If printing still does not work after these steps, reach out to Product Support for additional assistance.
Hardware Support
Flowhub Product Support Agents troubleshoot software issues. For hardware setup and troubleshooting, contact our hardware partner Venture Sourcing Group, the manufacturer, or the original place of purchase.
Visit Venture Sourcing Group's Flowhub page for hardware pricing and support package details. You may also contact Venture Sourcing directly at flowhub@venturesg.ca.
💡 Important: To access Flowhub special pricing, add items to the cart and apply the discount code FLOWHUBHW (case sensitive).
Frequently Asked Questions
Why is the Printer icon missing in Maui on my iPad?
Printer configuration is only available in the installed Maui iPad app. The browser version at app.flowhub.com does not display the Printer icon and cannot print.
Can I use a Bluetooth label printer with an iPad?
For label printing on an iPad, use a Wi-Fi or network version of the Zebra ZD411. See Recommended Hardware for the supported models.
Can two iPads share the same printer?
Yes, when the printer is connected to your network. A Bluetooth printer can hold a connection to one iPad at a time.
Do I need to configure printers on every iPad?
Yes. Printer configuration is per device in Maui. Each iPad that needs to print must be configured individually.
Can I use the same printer for receipts and labels?
No. Receipt printers and label printers use different paper sizes and print formats. You need a separate printer for each.
Can I connect my iPad to a printer shared from another computer?
No. Shared network printers are supported on macOS and Windows only. Connect the printer directly to your network instead.
Great work! 🥳
Your printer is connected to your iPad and configured in Maui, so your team can print exit labels and receipts at the register.