There are times when you need to undo or remove a sale from your system. To do this, complete the following steps:
Note: A sale can only be voided the same day the sale was made. Any refunds or adjustments after the day of purchase will need to be done as a refund/manual adjustment of your inventory.
In the left sidebar navigation, select "Adjustments."
At the top of the screen, select "Sales" from the first available drop-down menu.
Select the sale which you wish to void. You can search by type of customer (Rec/Med), Drawer, Employees, and Payment Methods.
In the right sidebar navigation, select the "Details" tab.
What Happens When You Void a Sale
The sale (package tag, quantity sold, sales in dollars) will be removed from the Metrc CSV report.
The cash or card collected is removed from "Drawers."
Sales reports will now include a"'Void" column, and total sales will be less the void.
Quantities will automatically correct within the inventory section.
Voided sales will remain in "Adjustments" and are denoted with a red bar strikeout. Details can be found in the "Details" tab in the right sidebar navigation.