If a customer needs to return a purchase to your store, you can do the following to process a refund.

How to Refund a Transaction

  1. Select "Cashier" from the left sidebar navigation menu.

  2. Locate and select the customer who needs the refund in the queue.

  3. Once in the cart, click the customer sub-menu (the three vertical dots by their name).

  4. Select "Refund previous purchase."

    • New Refund Window

  5. Scan the barcode at the bottom of the receipt and select "Lookup." This will show all the associated details for the sale:

    • Refund Details

  6. To add the refund to the cart, select the "Refund" button for the product item tp be refunded.

  7. If you want to return the product to inventory, check the "Return to inventory" box.

  8. Select "Add refunds to cart" and continue the transaction in the cart.

  9. If not adding anything else to the cart, choose "Checkout" and provide the balance due to the customer from the cash drawer.

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