How to Reset or Update your Password in Flowhub:

  1. Make sure that the username you're using is in the correct formatting before proceeding. The login information you use is case-sensitive. You will want to double-check the email associated with your account.

    • Note: You can have a supervisor verify your email in pos/flowhub.co through the "Employees" tab.

  2. Go to the login screen. Select "Don't remember your password?"

  3. This will populate a new window asking for the email associated with your account. Enter your email into the text box and select the "Send Email" option at the bottom of the window.

    • A window is shown where you can enter your email address to rest your password.

  4. Check your email. You should have received a "Reset Your Flowhub Password"

  5. Select the "Reset Password" option in the email.

  6. Enter in a new unique password. Confirm the password. Then select the green arrow option below the password fields.

      • Note: Your password must be 8 characters long and must contain at least 3 of the following: Lowercase, uppercase, numbers, or special characters (for example:!@#$%^).

  7. Once successful you will get a message that your password was successfully changed.

  8. You can now navigate back to the Cashier application to sign in.

Note: If you don't see the email, check your spam folder. If the email was directed to your spam folder, be sure to add help@flowhub.com to your address book. If you are not able to click the link from within the email, try accessing the email from a computer rather than a phone.

If resetting your password does not allow you to access your account, reach out to 844-FLOWHUB for assistance. Resetting your password will not fix blocks or errors with your account.

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