Your ordering hours determine when customers can place online orders through your Flowhub-powered ecommerce menu. Managing these hours ensures your team is prepared to fulfill incoming orders and gives customers a clear window of when they can shop.
⚠️ Your ecommerce menu will appear in read-only mode until ordering hours are set. Customers won’t be able to place orders until hours are added.
How to Manage Ordering Hours
To view or update your ordering hours:
Log into the Flowhub Back Office.
Go to:
Ecommerce > Ordering > Ordering HoursEdit the daily hours as needed.
You can set unique hours for each day.
Or apply the same hours to multiple days using the checkboxes.
Click Save to apply your changes.
Example:
If your dispensary accepts online orders from:
Monday–Saturday: 9:00 AM to 5:00 PM
Sunday: 12:00 PM to 5:00 PM
Input these values to match your operational schedule.
Tips for Managing Ordering Hours
Adjust hours for holidays, staffing changes, or special events directly in the back office.
Consider setting buffer times before closing to ensure your team can fulfill same-day orders before the end of shift.
Check your order volume trends to optimize hours for peak shopping times.
FAQs
Can Customers Place Orders After Hours?
Yes! Customers can still browse your menu and place orders after hours. During checkout, they’ll be prompted to select a pickup time that aligns with your next available ordering window. This gives your team full control over when orders are received while offering flexibility to customers who shop off-hours.
What happens if I don’t set ordering hours?
Your ecommerce menu will be in read-only mode. Customers can browse products but won’t be able to complete checkout until ordering hours are set.
Can I pause online ordering temporarily without taking down the entire menu?
Yes. Simply clear your ordering hours in the back office. This will put the menu into read-only mode until you're ready to re-enable online ordering.
Do ordering hours have to match my store’s operating hours?
Not necessarily. You can set different ordering hours if you want to limit when online orders are accepted—for example, only during times when your staff is available to fulfill them.
Can I set holiday-specific hours in advance?
Currently, ordering hours must be managed manually. To update hours for holidays or special closures, return to the Ordering Hours section in the back office and adjust them as needed.
How often can I change my ordering hours?
As often as you need. Updates take effect immediately after you click Save in the back office.